Jane follows the information and rules approved by your shop. If she doesn't have a reliable answer, she can say so and collect the customer's question for your team rather than guess about repairs, prices, or availability.

We aim to work with the systems you already use. Compatible calendars can support availability checks and appointment booking. If you use shop-management software such as Tekmetric or Shopmonkey, we'll review integration options before promising direct booking. Where integration isn't available, Jane can collect appointment requests for your team.

Yes, when the appointment is managed through a compatible, properly configured booking system. We'll test rescheduling and cancellation during setup. Otherwise, Jane can take the request and pass it to your team.

In many cases, yes. Calls can be forwarded from your existing number to Jane, for example after hours or when your team can't answer. The exact options depend on your current phone provider, so we'll check that before making changes.

It doesn't have to. Jane is designed to support your team by handling routine calls when staff are busy with customers, away from the desk, or unavailable. Your people remain responsible for the work that needs a human.

Yes. Jane is configured using your approved business information, services, policies, and scheduling rules. We can update those instructions as your shop's needs change and test the changes before they go live.

Customer details needed to handle calls or appointments are processed through the connected services used for your setup. Before launch, we'll explain which systems are involved, what information is collected, who can access it, and the available retention and deletion options. We won't promise that data stays in a particular location without verifying it first.